MARS FAMILY E-CARGO
MARS FAMILY E-CARGO
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Shipping Policy
Shipping Policy
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on the site, you are responsible for the cost of return shipping back to the site. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages
Onebike is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team.
Refund Policy
Refund Policy
Cancellation
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 14 days. If 14 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to Us
Shipping
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Effortless Family Transport
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Safety First
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Comfort and Convenience
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Affordable and Eco-Friendly
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Detailed Specs below
Mars E-Cargo is the perfect solution for modern family challenges, offering a practical, fun, and cost-effective way to manage daily tasks. Say goodbye to car dependency, traffic stress, and parking struggles—this family cargo bike allows you to easily transport kids, groceries, and gear while enjoying quality time together outdoors. With its powerful 500W motor, 190kg load capacity, and smooth front suspension, you can effortlessly tackle school runs, errands, and weekend adventures. Safety features like hydraulic disc brakes, integrated lights, and a brake light system ensure peace of mind, while the bike’s budget-friendly price point offers a more economical and sustainable alternative to driving. The E-Mono Atlas transforms family life by making transportation easier, healthier, and more enjoyable, giving you more time to focus on what matters most—your family.
E-MONO - MARS (FAMILY CARGO-BIKE)
SPECS
- Frame: Aluminum-Alloy Frame
- Front Fork: Lockable 120mm Front Suspension
- Gears: Shimano Altus 8-Speed Cassette with Shifter
- Brakes: Front & Rear Gemma Hydraulic Disc Brakes 180/160MM
- Handlebar: 71 cm Aluminum-Alloy Bar
- Load Capacity: 190kg
- Weight: 28kg
- Cotterless Cranks
- Comfort Padded Leather Saddle
- Dropper Post 320mm Seat Post
- Wheel & Tyre Size 20″ x 2.4 KENDA
- Alloy Mudguards
- Intergrade Front/Rear Lights
- Brake Light System
- Front Wheel Quick Release Design
- Multi-Function LCD M7 Multi-Colour Display Panel With 5 Level Pedal Assist.
WHAT IS INCLUDED?
- Running Boards
- Monkey Bars
- Cushions
ELECTRIC PARTS
- Motor: High Torque 500w Brushless Rear Hub Motor - Peaks 750w
- Controller: 48V 15A
- Charger: Included 48V 2A – Mini Pin Plug
- Battery: 48V 15Ah, 720Wh High Power Cells, USB port (charging mobile devices with 1A)
- Battery Range: 60-85km, depending on the assistance level.
- Pedal Assist/Throttle: Max speed 25km/h (Australian Regulation, delimite for off road use
Are you confused on which EBike to get? We Are Here To Help!
We understand that choosing your next e- bike is a big decision. That's why our knowledgeable customer support team is here to answer all your questions via call and help you find the perfect ride. Get in touch and one of our expert will be in touch within 24 hours!
AUSTRALIA-WIDE DELIVERY
Our bikes are shipped against the lowest rates possible. Our eBikes are shipping in 98% ready to ride.
3-YEAR GUARANTEE ON FRAMES & 18 TO 30 MONTHS ON MOTORS
We also have indiividual covers on the components of our different models, please refer to bottom of home page.
14-DAY RETURN POLICY
We offer a 14-day return-free policy. You have a good two weeks to try your bicycle and if your not happy please let us know.
Rated 4.4/5
Based on 55 reviews
Warren
Appreciate the effort made by the team to meet even the smallest request. Unusual to find any company that goes the extra my that ONEBIKE do.
Jo-anne
Communication from One Bike was fantastic. Russell keeped me informed during the purchase. Bike looks great. Haven't taken it for a spin yet as I'm unwell but looking forward to it.
Warren
Appreciate the effort made by the team to meet even the smallest request. Unusual to find any company that goes the extra my that ONEBIKE do.
Ariadna
The bike is great but what i liked most about the experience was russell’s customer service. He is very kind and attentive and always willing to answer all my questions!
Jo-anne
Communication from One Bike was fantastic. Russell keeped me informed during the purchase. Bike looks great. Haven't taken it for a spin yet as I'm unwell but looking forward to it.
Ariadna
The bike is great but what i liked most about the experience was russell’s customer service. He is very kind and attentive and always willing to answer all my questions!