MARS FAMILY E-CARGO
MARS FAMILY E-CARGO
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Fast dispatch & shipping Australia-wide
Click & Collect in 24 hours
2-year warrantly
14-Day Returns
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Shipping Policy
Shipping Policy
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on the site, you are responsible for the cost of return shipping back to the site. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages
Onebike is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team.
Refund Policy
Refund Policy
Cancellation
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 14 days. If 14 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to Us
Shipping
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
The Practical, Powerful Ride Built for Families on the Go
Say goodbye to car chaos, school drop-off stress, and weekend traffic. The MARS FAMILY E-CARGO is your all-in-one solution for active family life—whether you're running errands, commuting with kids, or cruising to the park. With a 500W high-torque rear hub motor and a smooth front suspension, this electric cargo bike offers unmatched stability, comfort, and hauling power for family adventures and daily transport.
Designed for off-road or private property use, it’s the perfect choice for those looking for a safe, economical, and sustainable way to move as a family.
Key Features
Powerful 500W Rear Hub Motor
Effortlessly powers school runs and weekend rides with peak output up to 750W. (Not road legal in Australia – for off-road/private use only)
Long-Range 48V 15Ah Battery
Ride up to 60–85 km per charge with reliable, high-power cells. Includes USB port for mobile device charging.
Hydraulic Disc Brakes
Equipped with Gemma hydraulic brakes (180mm front / 160mm rear) for strong, responsive stopping—especially under load.
Smooth Front Suspension
A lockable 120mm front suspension fork absorbs shocks for a safer, more comfortable ride—even on uneven surfaces.
Family-Friendly Design
Includes running boards, monkey bars, padded cushions, and dropper seatpost for adjustable fit. Comfort leather saddle for long rides.
Heavy Load Capacity
Sturdy aluminium-alloy frame supports up to 190 kg, ideal for kids, groceries, or gear.
All-Terrain Tyres
20" x 2.4" Kenda tyres provide traction across park paths, gravel, and driveways.
Integrated Safety Lighting
Includes front and rear LED lights and a dedicated brake light system for high visibility during dawn, dusk, or cloudy rides.
Legal Use Notice (Australia)
This e-cargo bike features a 500W rear motor, which exceeds the 250W limit for public road use in Australia. It is designed for off-road or private property use only. Use on public roads may require registration, insurance, or licensing depending on your state or territory.
Are you confused on which EBike to get? We Are Here To Help!
We understand that choosing your next e- bike is a big decision. That's why our knowledgeable customer support team is here to answer all your questions via call and help you find the perfect ride. Get in touch and one of our expert will be in touch within 24 hours!
AUSTRALIA-WIDE DELIVERY
Our bikes are shipped against the lowest rates possible. Our eBikes are shipping in 98% ready to ride.
3-YEAR GUARANTEE ON FRAMES & 18 TO 30 MONTHS ON MOTORS
We also have indiividual covers on the components of our different models, please refer to bottom of home page.
14-DAY RETURN POLICY
We offer a 14-day return-free policy. You have a good two weeks to try your bicycle and if your not happy please let us know.
Rated 4.4/5
Based on 55 reviews
Warren
Appreciate the effort made by the team to meet even the smallest request. Unusual to find any company that goes the extra my that ONEBIKE do.
Jo-anne
Communication from One Bike was fantastic. Russell keeped me informed during the purchase. Bike looks great. Haven't taken it for a spin yet as I'm unwell but looking forward to it.
Warren
Appreciate the effort made by the team to meet even the smallest request. Unusual to find any company that goes the extra my that ONEBIKE do.
Ariadna
The bike is great but what i liked most about the experience was russell’s customer service. He is very kind and attentive and always willing to answer all my questions!
Jo-anne
Communication from One Bike was fantastic. Russell keeped me informed during the purchase. Bike looks great. Haven't taken it for a spin yet as I'm unwell but looking forward to it.
Ariadna
The bike is great but what i liked most about the experience was russell’s customer service. He is very kind and attentive and always willing to answer all my questions!